FAQ
- What is your return policy?
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We hope you love your order from Vishal but we understand things happen. This is why we pledge our 30 day satisfaction guarantee if the product is damaged. proof must be provided via video for a free replacement or refund. Exchanges are not offered at this time; a new purchase will be required
- How long will it take to receive my order?
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Each product has its own delivery method and inventory count, so there is no general delivery date. Orders are typically delivered within 14 days of purchase. For a specific delivery date, click on the product of your interest!
- How do I track my order?
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Once the product has shipped you'll be receiving a tracking number. You can track your order on the carriers website or select "Track My Order" from our website menu.
- What should I do if I received a damaged or defective product?
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Our products are designed to work flawlessly 100% of the time, although we acknowledge unforeseen circumstances. Our 30 day guarantee allows you to request a replacement or a refund upon presenting a video of the damaged item.
- Do you offer customer support and how can I contact you?
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We offer customer support! Contact us via the form on our website or DM us on Instagram. Expect a response within 24 hours.
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Are There Any Discounts, Promotions or Loyalty Programs Available?
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Currently, all our discounts are featured on our site! Limited time offers can be found on our Instagram page. Stay updated on promotions and sales by following us on Instagram!
- Will My Hair Get Tangled?
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When used correctly your hair will not tangle. A few reasons why your hair would tangle is due to:
1. Your hair was not brushed throughly.
2. The start button was pressed before inserting yout hair.
3. Too much hair was inserted.
- Will The CurlWander Work On Curly Hair?
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Yes it will! With curly hair you'll want to work in smaller sections for an even curl. (Vishal's founder has curly hair, so trust the CurlWander).
- Which Heat Setting Should I Use?
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That's up to you and your desired curl pattern! There is a demonstration relating to the temperature used and the curl pattern created on the website.
- Why isn’t Vishal branding or labeling on my package?
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Vishal works with a trusted supplier, and outsource parts of the process to help keep costs low for both you and our small business. There can occasionally be small human errors, like missing branding. With the holiday rush, these things can happen, but rest assured, the quality remains the same!